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FAQ
About The Rhae
The Rhae is designed for parents who don’t want to compromise on style or function. Our bags combine the look of a luxury everyday bag with smart organization and thoughtful features, so you have everything with you without compromising on style.
Not at all. A The Rhae bag is designed to stay part of your wardrobe for years. Thanks to its timeless design, you’ll carry it just as naturally during parenthood as to work, on vacation, on a city trip or simply every day.
Product & specifications
Yes. Thanks to the smartly organized interior, the bag offers plenty of room for two children’s essentials, while everything stays organized and within easy reach.
Depending on the model, your The Rhae bag offers enough space to carry a laptop or tablet. Please refer to the dimensions listed on each product page to determine which model best fits your device.
Each bag features multiple elastic pockets, zippered compartments, and thoughtfully designed storage spaces, ensuring that diapers, bottles, wipes, clothing, and your personal essentials stay neatly organized and within easy reach.
Yes. Our bags are designed to be stroller-friendly. With our matching Stroller Straps, you can easily and securely attach your bag to almost any stroller.
Yes, all bags come with a matching crossbody strap.
Yes. Despite its spacious interior, each bag is designed to remain surprisingly lightweight, ensuring optimal carrying comfort day after day.
Materials & care
Our bags are crafted from premium vegan leather and finished with high-quality materials designed for everyday use. The water-resistant lining is easy to clean, helping your bag maintain its beautiful appearance with minimal effort.
They're water-resistant. Both the exterior and the lining can handle light rain and everyday use. However, we recommend avoiding prolonged exposure to heavy rain. The Jackie is an exception: due to its suede-look exterior, this style is less suitable for wet weather.
Simply clean your bag with a soft, slightly damp cloth. Avoid harsh cleaning products or abrasive materials to help preserve its premium finish and appearance.
We do our utmost to display our colors as accurately as possible. However, slight variations may occur due to differences in screen settings and display quality across devices.
Shipping Information
We process every order as quickly as possible. The most up-to-date delivery timeframe is always displayed on the product page and during checkout.
Yes. We ship to a wide range of countries. During checkout, you will automatically see the available shipping options and the estimated delivery time for your location.
We ship for free to the Netherlands, Belgium and the rest of Europe. For other countries, you'll see the shipping costs at checkout.
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link, allowing you to easily follow your order every step of the way.
Orders
Please contact us as soon as possible. If your order has not yet been processed, we will be happy to see whether we can still make the requested changes to your order.
Returns & refunds
You can return your order within 14 days of receipt, as long as the bag is unused and in its original condition. Visit our returns page for more information and all return conditions.
Simply follow the steps on our returns page. Once we have received and inspected your return, we will refund the purchase amount to your original payment method.
Once we have received and approved your return, we will refund the purchase amount as soon as possible via your original payment method. Please note that refunds are processed during our scheduled payment runs.
Payments
Yes. Depending on your country, you may choose to pay later or in installments with Klarna. During checkout, you will automatically see which payment methods are available to you.
You can pay securely using iDEAL, Klarna, major credit cards, PayPal, and other payment methods available during checkout.
Warranty
Yes. We fully stand behind the quality of our products. If you experience a manufacturing defect, please contact us by email. We will be happy to help you find an appropriate solution.
That is, of course, not what we intend. Please contact us within a few days of receiving your order and include clear photos of the damage. We will make sure the issue is resolved as quickly as possible.
Contact
You can reach us through the contact form on our website or by email. We do our best to respond to every inquiry as quickly as possible.
We aim to respond to all messages within two business days.